FAQs
Normal Order:
1. How long does it take to process a normal order?
Normal orders are typically processed within 2-3 business days from the time of purchase.All orders are dispatched within 3-7 working days after order placement. Working days exclude public holidays and Sundays.
2. What are the shipping options for normal orders?
We offer standard and expedited shipping options for normal orders. Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days.
3. Can I track my normal order?
Yes, once your order has been shipped, you will receive a tracking number via email which you can use to track your package.
4. Do you offer international shipping for normal orders?
Yes, we do provide international shipping services for normal orders. However, shipping durations and charges can fluctuate based on the destination. To ensure accurate shipping details, kindly reach out to our customer support team with your precise delivery address. We'll promptly respond within 48 hours, confirming shipping costs and processing your order accordingly.
4. Is Cash on Delivery (COD) available as a payment option?
Currently, we do not offer Cash on Delivery (COD) as a payment option. We apologize for any inconvenience this may cause. However, we provide various secure payment methods including major credit cards, debit cards, wallet payments, UPI, and net banking for your convenience. If you have any further questions regarding payment options, feel free to contact our customer support team for assistance.
Customize Order:
1. How do I place a customize order?
Certainly! When placing an order directly through our website, always ensure to include the design code of the desired product. Additionally, refer to our measurement guide available on the website for accurate sizing. If customization is required and cannot be accommodated through our website interface, please reach out to our customer support team. You can either contact us directly or utilize the customization request form available on our website to initiate the process via e-mail.
2. What customization options are available?
We provide customization options allowing you to select specific designs available on our site. If you require a more specific size, this customization is also available. Additionally, for premium products, you have the opportunity to personalize further by choosing fabric options offered on the site.
3. How long does it take to process a customize order?
Processing time for customize orders may vary depending on the complexity of the customization. Our customer support team will provide you with an estimated timeline.
Backorder:
1. What is a backorder?
When an item is out of stock at the time of purchase but is expected to be restocked soon, it's considered a backorder. Customers can still make a purchase for the item, and it will be shipped to them as soon as it's back in stock. Additionally, for certain products, customers have the option to personalize further by selecting fabric options provided on our website.
2. How long does it take to fulfill a backorder?
Fulfillment times for backorders vary depending on when the item is expected to be restocked. Our customer support team will provide you with an estimated timeline.
Shipping & Payment:
1. What payment methods do you accept?
We embrace a wide range of secure payment methods to ensure a seamless shopping experience. Accepted methods include major credit cards, debit cards, wallet payments, UPI (Unified Payments Interface), and net banking. Additionally, we extend the convenience of other secure payment options to accommodate diverse preferences. Rest assured, your transactions are safeguarded through our secure payment gateway, prioritizing your peace of mind throughout the purchasing process.
2. Do you offer free shipping?
Absolutely! We provide complimentary standard shipping for orders exceeding a specific value. For details on our current promotions and offers, kindly visit our website. Furthermore, shipping is entirely free for purchases totaling above Rs. 1050.
3. Can I change my shipping address after placing an order?
Please contact our customer support team as soon as possible if you need to change your shipping address. We'll do our best to accommodate your request if the order hasn't been shipped yet.
4. What should I do if I haven't received my order?
If you haven't received your order within the estimated delivery time, please contact our customer support team and we'll investigate the issue for you.
5. Do you offer expedited shipping options?
Certainly! We do provide expedited shipping options for an extra charge. You can conveniently select your preferred shipping method during the checkout process. If you have any queries or require assistance, please don't hesitate to reach out to our customer support team at your earliest convenience.
Returns & Refund:
1. How can I submit a return request?
You can easily submit return requests through our website by logging into your account and visiting the "My Orders" page. For guest checkouts, simply scroll to the bottom of the website and click on the "Request Return" option located in the footer. Enter your order details to initiate the return process seamlessly.
2. What is the return policy duration?
Orders can be returned within 15 days from the date of delivery.
3. Are there any exceptions to the return policy?
Yes, special sale items such as those included in end-of-season sales, Republic Day sales, up to flat 50% offers, clearance sales, etc., are non-returnable and are only eligible for exchange.
4. What should I do if my order has damaged packaging or broken seals?
Orders with damaged packaging or broken seals should not be accepted. Any accepted consignment with such issues cannot be returned.
5. What are the criteria for an item to be considered for return?
Items will be considered for return only if the product/price tag is intact and the product has not been used, washed, or damaged.
6. How should I return the item?
The item to be returned must be appropriately packed and handed over to the courier person.
7. What happens after I submit a return request?
All returned items undergo a quality check by our quality team. The acceptance of the returned item will be communicated to you via email within 1 working day of receiving the return consignment.
8. What should I do if I receive a damaged, defective, or wrong product?
If the product has visible cuts, crushes, tears, broken parts, dents, scratches, or if the seal is broken, or there is leakage, or if it's not in working condition, or arrived with missing parts/accessories, or in a different size, color, or material than ordered, or if it doesn't match the product description, or if it's missing entirely from the box, or if the shipping box is damaged or tampered with, you can return or replace eligible items within the specified return window.
9. How long does it take for refunds to be processed?
Refunds are processed within 3-7 working days upon receiving the return acceptance email confirmation. The refund is made through the same mode of payment used for the original purchase. For account refunds or UPI transactions, the process is initiated once the return is accepted.
10. Can I request an exchange for a product?
Yes, exchanges can be requested within 15 days from the date of delivery. To request an exchange, log into your account on our website and navigate to the "My Order" section where you will find the option to initiate a return or exchange.
11. What is the cancellation policy and process?
Cancellation requests are accepted before the product is shipped. They can be placed by sending a message through the contact form or via email to help@noireetas.com. For prepaid orders, the refund is processed to the original source of payment, either via UPI or bank transfer.
12. Under what circumstances would Noireetas cancel an order?
Noireetas reserves the right to refuse or cancel any order due to unavailable quantities, inaccuracies in product or pricing details, or issues flagged by our credit and fraud prevention team. In the case of cancellation by Noireetas, the refunded amount will be credited back to your account, and the customer agrees to abide by Noireetas' decision regarding the cancellation without dispute.